Tier III Service Desk Engineer

Position Summary

Unio Digital is actively hiring a Tier III Service Desk Engineer (full-time, Remote-friendly (United States)). In this role, you will help drive cloud infrastructure, CI/CD pipelines, and deployment automation as well as responsive customer issue resolution and clear multi-channel communication while collaborating with team members in United States. Review the key responsibilities, required qualifications, and official application details below before applying directly via Remotive.

Key Responsibilities

• Take ownership of daily Tier III Service Desk Engineer deliverables at Unio Digital, focusing on cloud infrastructure, CI/CD pipelines, and deployment automation as well as responsive customer issue resolution and clear multi-channel communication.
• Partner with cross-functional colleagues and team leads in United States to plan, execute, and review project milestones.
• Maintain high quality, accuracy, and clear documentation across all workflows and internal processes.
• Identify practical ways to improve efficiency, solve operational bottlenecks, and deliver reliable outcomes for customers and stakeholders.
• Apply best practices in cloud infrastructure, CI/CD pipelines, and deployment automation, responsive customer issue resolution and clear multi-channel communication, end-to-end talent acquisition, interviewing, and people operations to support long-term team goals.

Requirements & Qualifications

• Demonstrated background with 6+ years of hands-on professional experience relevant to Tier III Service Desk Engineer or engineering manufacturing.
• Practical proficiency in cloud infrastructure, CI/CD pipelines, and deployment automation as well as responsive customer issue resolution and clear multi-channel communication.
• Bachelor's degree in a related field or equivalent real-world professional experience.
• Clear written and spoken English communication skills with the ability to work effectively in a remote setting.

Compensation & Role Benefits

• Direct application channel to Unio Digital via Remotive.
• Opportunity to grow your career in engineering manufacturing within United States (Remote-friendly (United States)).
• Flexible work arrangement supporting healthy work-life balance.